Terms of Sales


Article 1: object

The purpose of these General Conditions of Sale (hereinafter GTC or General Conditions of Sale) is, on the one hand, to inform any possible PURCHASER of the terms and conditions under which the SELLER (hereinafter MISSPANTIES or the SELLER) carries out the sale and delivery of the products ordered and, on the other hand, to define the rights and obligations of the Parties in the context of the sale of products by MISSPANTIES to the consumer (hereinafter and hereinafter the BUYER) . They apply, without restriction or reservation, to all sales of products offered by MISSPANTIES on its Website. internet.

Consequently, the fact for the BUYER of Ordering a product offered for sale on the MISSPANTIES Site implies full and complete acceptance of these General Conditions of Sale, which the BUYER acknowledges having read prior to his Order.

MISSPANTIES reserves the right to modify these General Conditions of Sale at any time. However, the General Conditions of Sale applicable to the Order are those accepted by the BUYER at the time of placing the Order.

These General Conditions of Sale are supplemented by the legal notices.

Article 2 Identity of the Companyé


Commercial name: MISSPANTIES

Address: 1072 rue Bessieres, Laval, H7X 2Z5, Quebec, Canada.

E-mail :contact@miss-panties.com

Article 3: Provisions specific to the sale of products on the site

 Article 3.1: Presentation and availability of PRODUCTS

Access to the Site is free and open. Internet connection and access costs are the responsibility of the PURCHASER.

The BUYER may, prior to his ORDER, take note, directly on the SITE, of the essential characteristics of the PRODUCT (s) he wishes to Order. On the other hand, in the event that the BUYER wishes to obtain qualified advice on the PRODUCTS, Customer Service is available at the addresscontact@miss-panties.com or via the CONTACT section at the bottom right of the MISS-PANTIES.com site.

In the event that the PRODUCTS are unavailable after placing the ORDER, the BUYER will be informed as soon as possible. MISSPANTIES will then deliver the ORDER without the PRODUCT concerned by this unavailability. In addition, the amount paid by the BUYER for said PRODUCT will be reimbursed by MISSPANTIES within 14 days of this incomplete delivery. If the amount of the BUYER's original ORDER allowed him to obtain an advantage (free shipping, gifts, etc.), the reimbursement of unavailable PRODUCTS will not result in the loss of these advantages. 

Article 3.2: Order of PRODUCTS

To purchase the PRODUCTS, the PURCHASER must go to the SITE and connect with his account by entering his e-mail address and password or create a free account for which he must necessarily inform his civility, their last name, first name, e-mail address and password.

An online ORDER of PRODUCTS entails:

First: the sending by MISSPANTIES, via email, of an ORDER confirmation and summary.

Secondly: the sending by MISSPANTIES, via e-mail, of a confirmation of dispatch of the ORDER.

Thirdly: delivery by MISSPANTIES of PRODUCTS, depending on the delivery method chosen, to the address indicated by the BUYER when placing his ORDER for PRODUCTS or at a relay point.

Any modification of the Order by the BUYER after confirmation of his ORDER is subject to the express acceptance of MISSPANTIES by contacting Customer Service at the following address:contact@miss-panties.com or via the CONTACT section at the bottom right of the MISS-PANTIES.com site.

Article 3.3: Legal guarantees

The BUYER benefits from the legal guarantee of conformity of the Consumer Code and the legal guarantee against defects of the Civil Code. He has 14 days to act from the delivery of the goods. If this period is exceeded for MISSPANTIES to receive the package for an exchange or a refund, unfortunately MISSPANTIES will not be able to proceed at the request of the BUYER if the period has expired.

 Thus MISSPANTIES undertakes to deliver a good:

In accordance with the ORDER, that is to say:

–  suitable for the use usually expected of a similar good and, if applicable:

–  corresponding to the description given by MISSPANTIES;

– having the qualities that the BUYER can legitimately expect in view of the public statements made by MISSPANTIES or by its representatives, in particular in advertising or labeling;

And free from the hidden defects of the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the PURCHASER would not have acquired it, or would have given only a lower price , if he had known them.

In the event of non-compliance of a PRODUCT or delivery of a PRODUCT revealing a hidden defect, the BUYER contacts the Customer Service made available to him and can be contacted by email at the following address:


The BUYER follows the instructions provided to him by Customer Service.

The PURCHASER must return the affected PRODUCTS unused and in their original packaging to the address indicated by Customer Service. Warning ! Delivery costs are non-refundable and return costs are the sole responsibility of the BUYER

Upon receipt of the PRODUCTS and finding of non-compliance or hidden defect MISSPANTIES undertakes, at the choice of the PURCHASER, either to exchange the PRODUCT for an identical PRODUCT or of equivalent quality and price depending on stock availability, or to reimburse the price of the PRODUCT within a maximum period of 14 days following the PURCHASER's request.

 Article 4: Order

An ORDER is deemed to have been placed on the SITE and the general conditions of sale accepted once the BUYER has validated his payment. The data recorded by MISSPANTIES and the secure payment provider constitute proof of the nature, content and date of the ORDER.

He is considered to have knowingly accepted the content and conditions of the Order in question and, the fact that his Order implies a payment obligation on his part, the prices, volumes, characteristics, quantities and delivery times of the products. offered for sale and ordered by the PURCHASER.

The sale will only be considered final after the confirmation of the ORDER has been sent to the BUYER by MISSPANTIES and receipt by the latter of the full price. MISSPANTIES recommends that the BUYER keep the information contained in the ORDER confirmation sent by MISSPANTIES in a paper or computer document.

Notwithstanding the foregoing, MISSPANTIES reserves the right to cancel any ORDER from a BUYER with whom there is a previous payment dispute or for any other legitimate reason having regard, in particular, to the abnormal nature of the ORDER, and without compensation. from MISSPANTIES.

 Article 5: Price

The selling price of the Product is that in force on the day of the Order.

The prices of the PRODUCTS are expressed in Canadian dollars (despite the fact that the choice of currency change is possible, all are collected by MISSPANTIES in Canadian dollars) and are understood to include all taxes (TTC), excluding participation in processing costs and shipping, the fixed amount of which varies according to the choice of the PURCHASER. Said fixed amount will be applied and indicated during the final validation of the ORDER by the BUYER.

MISSPANTIES reserves the right to modify its prices at any time, while guaranteeing the CUSTOMER the application of the price in force on the day of the Order.

Any bank charges remain the responsibility of the BUYER (including in the case of a refund).

The PRODUCTS remain the property of MISSPANTIES until full payment of the price.

In the event of promotional operations indicated as such on the Site, MISSPANTIES undertakes to apply the promotional price displayed on the Site to any Order placed during the period of the promotional operation relayed on the Site.

 Article 6: payment

Payment for Products purchased from MISSPANTIES via the Site is required in full at the time of the Order.

Payment for the ORDER is made online on the SITE via a payment card (Blue, Visa, Mastercard), or via one of the secure payment systems offered, or via a MISSPANTIES e-Gift Card. In the event that a refund is accepted by the SELLER, it will be made using the same means of payment as that used by the BUYER for the initial payment of the ORDER.

In the event of the purchase of one or more PRODUCTS on the SITE via a payment card, the PURCHASER indicates directly in the zones provided for this purpose: the card number, its validity date as well as its control code located at back of the card. The entire amount of the ORDER will be debited from the credit card on the day of the ORDER.

The MISSPANTIES e-Gift Card is valid for 1 year from the date of purchase, only on the MISS-PANTIES.com site

How to use the MISSPANTIES e-Gift Card:

1.To use the E-gift card, go to www. MISS-PANTIES.com.
2. Choose the MISSPANTIES products you wish to purchase and add them to your shopping cart.
3. Go to your basket once your selection has been made.
4. At the payment step, enter the unique code of your MISSPANTIES E-gift card by choosing the payment method by E-gift card.

  1. The amount of your MISSPANTIES E-gift card will then be deducted from your Order. If the balance on your E-card is not sufficient to make all of your purchases, simply complete using one of the other available payment methods. From the date of purchase, the beneficiary has one year to use their MISSPANTIES e-gift card. If the value of the E-card is greater than the amount of the purchase, the difference will remain available on the E-card after the same period of use. Beyond the period of one year, the amount available on the card will be lost by the beneficiary; it cannot be refunded or used on a next purchase. The sum will remain acquired by MISSPANTIES.

MISSPANTIES does not cover costs relating to payments from countries outside France.


MISSPANTIES reserves the right to suspend any management of ORDERS and any delivery in the event of non-payment or refusal of authorization of payment by credit card from officially accredited and usual Internet organizations.

MISSPANTIES reserves the right to refuse to honor an ORDER from a BUYER who has not paid for all or part of a previous ORDER or with whom a payment dispute remains.
MISSPANTIES reserves the right to refuse to honor an ORDER from a BUYER by E-GIFT CARD who cannot justify the origin of the E-Card in his possession.
MISSPANTIES cannot be held responsible for any embezzlement or fraudulent use of any means of payment that has not been detected by the verification procedure. The BUYER guarantees to MISSPANTIES that he has the necessary authorizations to use the payment method he has chosen for his ORDER.

Any fraudulent use of the bank card cannot give rise to reimbursement by MISSPANTIES.

 Article 7: Securing of Payments

Purchases made by the BUYER are secure. When the BUYER places his ORDER online, it is on the MISSPANTIES servers. When the BUYER makes payment for his ORDER, it switches to the secure servers of the MISSPANTIES partner: STRIPE, SHOPIFY PAYEMENT, PAYPAL.

Payment data is exchanged in an encrypted manner using the protocol defined by the approved payment provider involved in banking transactions carried out on the site. The SELLER cannot be held responsible for any fraudulent use of the means of payment used.

 Article 8: Shipping & Delivery

Delivery is limited to Metropolitan France, Corsica, Overseas (only Réunion, Martinique, Guadeloupe), Belgium, Luxembourg, Italy, Spain, Switzerland, Germany, United States and Canada.

MISSPANTIES undertakes to ship the ORDER as soon as possible from receipt of payment. Delivery will be made within an average period indicated in DELIVERY & RETURNS following 1 to 14 working days depending on the choice of delivery method made by the PURCHASER and the country of destination, and in any event within a maximum period of 30 days from the day following that of the transmission of the ORDER. If the products ordered have not been received within 8 weeks from the date of the order, the BUYER may submit his complaint by email to the following address:: contact@miss-panties.com.

During Private Sales, during product launch or restocking, during holidays, sales or Black Friday, the preparation and shipping times for the Order may be extended.

Any erroneous or missing mention in the delivery address and the identity of the PURCHASER releases MISSPANTIES from responsibility for the delivery. MISSPANTIES is not responsible for delivery delays caused by the indication of an incorrect or incomplete address.

In the event of an ORDER not collected by the BUYER from a relay point or in front of his home due to absence, within 15 days, it will be returned to MISSPANTIES. Upon receipt, MISSPANTIES will not be able to reimburse the amount of the PRODUCTS of the ORDER, the sum of money will be lost for negligence on the part of the BUYER and will remain with MISSPANTIES. MISSPANTIES declines all responsibility for delivery delays caused by the absence of the recipient of the package or his non-withdrawal within the period provided for this purpose.

It is specified that in the event of unavailability of the relay point initially chosen by the PURCHASER, in particular during a summer holiday period or during high activity, MISSPANTIES may deliver the ORDER to another relay point.

Upon receipt of the ORDER, the BUYER is required:

To formulate all reservations and complaints with the transport provider or to refuse the package if it is likely to have been opened or damaged; AND report these incidents to Customer Service;
Complaints must be made by the BUYER without delay and no later than 3 working days from receipt of the ORDER.

Failing this, the ORDER is deemed to be delivered in good condition and MISSPANTIES is released from all liability.

Each delivery is deemed to have been made as soon as the carrier has made the Products available to the CUSTOMER or to a third party designated by him, as evidenced by the control system used by the carrier. Unless proven otherwise, no dispute relating to the delivery itself will be possible if the package appears to have been delivered, the carrier's computer system being proof.

 Article 9: Withdrawal

With the exception of the specific case of non-compliance of PRODUCTS compared to the ORDER, there is no exchange of PRODUCT possible. If the BUYER changes his mind and wishes to exchange an ordered PRODUCT for a new PRODUCT, he must, under his right of withdrawal, return the PRODUCT. This will be refunded but not exchanged. To have a new PRODUCT, the BUYER must place a new ORDER on the SITE.

Pursuant to the provisions of the following articles of the Consumer Code, the PURCHASER has a withdrawal period of fourteen (14) days from the delivery of his ORDER to return the PRODUCT (s) delivered ( s) for reimbursement if possible in their original packaging. When the fourteen (14) day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day. The withdrawal period expires fourteen days after the day on which the BUYER receives his package, MISSPANTIES must therefore receive the package at these premises within this period, otherwise no refund will be possible if this period is exceeded.

In the case of a gift card purchased on the MISS-PANTIES.com Site, the PURCHASER has a period of 14 (fourteen) days from the confirmation of his Order to exercise his right of withdrawal, subject nevertheless that the gift card has not been used in whole or in part before the expiry of this period. Indeed, in this case no right of withdrawal or refund in any form whatsoever is provided.

In the event of exercise of his right of withdrawal, the BUYER must express to MISSPANTIES Customer Service his clear desire to withdraw within the aforementioned maximum period of 14 days. To do this, he can in particular use the CONTACT section available at the bottom right of the MISS-PANTIES.com website.

The products must be returned in a condition suitable for re-marketing (complete products and in perfect condition with their original packaging, accessories, instructions) within fourteen (14) days from the date on which the PURCHASER has RECEIVED his package. The PURCHASER must also inform MISSPANTIES Customer Service of his intention to withdraw and at the latest within fourteen (14) days of the date of receipt. Returns of products returned after this deadline will not be accepted. Open, damaged, soiled or incomplete products are not taken back for reasons of hygiene, safety and health protection..

The refund of the product (s) returned from the Order will be made no later than 14 days from receipt of the returned product (s). will however be NON-REFUNDABLE by MISSPANTIES and as regards the costs of return they are the sole responsibility of the PURCHASER.

If the amount of the BUYER's original Order has enabled him to obtain an advantage (free shipping, gifts), reimbursement of returned products will be possible subject to the return of the advantages..

If the total amount of the returned items causes the amount of the initial Order to fall below the threshold giving access to free shipping, said shipping costs will then be deducted from the amount of its reimbursement.

Returns must in all cases be made in their original packaging and in perfect condition for resale to the following address:1072 rue Bessieres, Laval, H7X 2Z5, Quebec, Canada. The direct costs of return (return delivery costs, possible export / import taxes resulting from the return) remain the responsibility of the BUYER. The products must be accompanied by the Order number, surname, first name and address of the BUYER on plain paper or via the return form that the BUYER may request from Customer Service by email:contact@miss-panties.com, or print the order confirmation email and insert it in the package containing the product (s) to be returned.

The BUYER is strongly advised to return the package by any means which provides proof of its dispatch and gives it a certain date.

MISSPANTIES reserves the right to exclude the BUYER's right of withdrawal for products returned unsealed damaged, soiled or incomplete are not taken back for reasons of hygiene, safety and health protection.

MISSPANTIES does not accept parcels or letters sent collectively.

Article 10: Liability

The PURCHASER declares, prior to his Order, the CUSTOMER declares to be a natural person, at least 18 years old and declares to have full legal capacity, allowing him to commit himself under these General Conditions of Sale. MISSPANTIES can in no way be required to verify the legal capacity of its visitors and BUYERS. Consequently, if a person without legal capacity orders articles on the MISSPANTIES Site, their legal representatives (parents, guardians, in particular) will assume full responsibility for this Order and should in particular honor the price thereof.

MISSPANTIES cannot be held responsible for any indirect damage that may arise from the purchase of the PRODUCTS.

MISSPANTIES cannot be held responsible for the non-execution of the ORDER in the event of a stock shortage or unavailability of the PRODUCTS due to a case of force majeure as defined by case law and Canadian courts.

Likewise, the responsibility of MISSPANTIES under the obligations of these general conditions of sale can not be engaged in the event of damage resulting from the use of the Internet network such as in particular virus, intrusion, loss of data, rupture of the internet network, data transmission or connection problems. MISSPANTIES strives to keep the site accessible without being under any obligation to do so. MISSPANTIES does not guarantee that the Site will be free of anomalies, errors or bugs, or that the Site will operate without breakdown or interruption. In this regard, he can freely and at his own discretion determine any period of unavailability of the site or its content.

Article 11 Customer Service / Mediation Servicen

For any question relating to the follow-up of an Order, a return, a complaint relating to an Order or any additional information, MISSPANTIES Customer Service can be contacted by email at the following address:contact@miss-panties.com

In addition, in accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the PURCHASER may apply to the Palais de Justice de Montréal to settle amicably by mediation any so-called consumer dispute or dispute, subject to the article of consumer code. After prior written action vis-à-vis MISSPANTIES and in the event of a complaint not resolved amicably by Customer Service, the Mediator's Service may be referred to any consumer dispute for which the settlement has not been concluded.

For any cross-border dispute:

The CUSTOMER may, at his expense, be assisted by counsel.

Article 12 Amendments 

MISSPANTIES reserves the right to modify and update the General Conditions of Sale without notice. To be informed of these possible changes, MISSPANTIES advises the BUYER, and in general any user, to re-read the GTC and the Legal Notice of the Site regularly. The Order will be subject to the GTC in force at the time of the Order.

Article 13: Partial invalidity

If one or more stipulations of these GTC are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.

Article 14: Computing & Freedoms

MISSPANTIES collects the personal data of the BUYER as well as, where applicable, that of the recipient of the Order. The purposes, recipients, retention periods and conditions under which MISSPANTIES collects and processes personal data are presented in the legal notice (s) of the Site, which details all the information relating to the processing of personal data as well as the rights of the persons concerned. in connection with these treatments.

Article 15: Intellectual property

The MISSPANTIES brand, as well as all figurative and non-figurative marks and all illustrations, images and logos and any content appearing on the Site (including but not limited to the General Conditions of Use and these General Conditions of Sale) are and will remain the exclusive property of the company MISSPANTIES or of the holder of the intellectual property rights concerned.

Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, or any other content of the Site for any reason and on any medium whatsoever, without the express, prior written consent of the holder of the intellectual property rights concerned is strictly prohibited. The same applies to all copyrights, designs and models, patents appearing and / or used on the Site.

Article 16: Applicable Law & Competent Jurisdiction

These general conditions of sale as well as the sales of PRODUCTS are subject to the application of Canadian law. These T & Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.

In the absence of mediation, any dispute relating to the interpretation, execution or termination of the contract concluded between MISSPANTIES and the PURCHASER will be the exclusive jurisdiction of the Canadian courts.

Version of August 12, 2021.