Return policy

I WISH TO MAKE A CLAIM / I RECEIVED A DAMAGED PACKAGE

Upon receipt of the order, you must make all reservations and complaints to the transport provider or refuse the package if it is likely to have been opened or damaged; AND to report these incidents to Customer Service via the CONTACT section at the bottom right of the page accompanied by photos (outside of the package, inside of the package, damaged product(s)).

Complaints must be made without delay and at the latest within 3 working days of receipt of the order.

Failing this, the order is deemed delivered in good condition and MISSPANTIES is relieved of all liability.

In the event of an ORDER not collected by the CLIENT from a delivery point (relay point or the post office), within 15 days, it will be returned to MISSPANTIES.
Upon receipt, MISSPANTIES will not be able to refund the amount of the products of the order, it is the responsibility of the BUYER to recover his package, otherwise the amount of the order, even if not recovered, will remain the property of MISSPANTIES.

MISSPANTIES declines all responsibility for delays in delivery caused by the absence of the recipient of the package or its non-collection within the period provided for this purpose.

It is specified that in the event of unavailability of the relay point initially chosen by the CUSTOMER, in particular during a summer holiday or high activity period, the delivery service may deliver the order to another relay point, depending on the possibilities and availability. places in the other relay points.

Each delivery is deemed to have been made as soon as the carrier makes the order available to the CLIENT or to a third party designated by him, materialized by the control system used by the carrier. Unless proven otherwise, no dispute relating to the delivery itself will be possible if the package appears to have been delivered, the carrier's computer system being authentic.

HOW TO MAKE A RETURN?

If you change your mind and wish to return your order, you must contact customer service within 14 working days. To do this, you can use the CONTACT section available on the MISS-PANTIES.com website.

The products must imperatively be returned sealed and clean for a new sale (complete products and in perfect condition with their original packaging, accessories, instructions) within 14 days of delivery of the order. If this period is exceeded, no refund will be possible..

MISSPANTIES reverses the possibility of dismissing the benefit of the right of withdrawal for all open, damaged, soiled or incomplete products for reasons of hygiene, safety and health protection.

Reimbursement of the returned product(s) will take place no later than 14 days from receipt of the returned product(s).

If the amount of the original order allowed you to obtain an advantage (free shipping, gifts), the refund of returned products will be possible, but the initial delivery costs will be deducted from the amount of the refund, in the case or postage would have been offered. In the event that there is a gift offered in the order, the CUSTOMER must send the entire order to be entitled to a refund, including the gifts offered with the order..

If the total amount of the returned items causes the amount of the initial order to fall below the threshold that gave access to free shipping, said shipping costs will then be deducted from the amount of your refund.

Returns must in all cases be made in their original packaging and in perfect condition for resale to the following address: 1072 rue Bessieres, Laval, H7X 2Z5, Quebec, Canada. The products must be accompanied by the order number, your surname, your first name and your address on plain paper or via the return form that you can request from customer service by email:contact@miss-panties.com or via our CONTACT section. Return costs are your responsibility.

We strongly advise you to return the package by any means that provides proof of its dispatch and gives it a certain date.

MISSPANTIES will not accept parcels or mail sent postage due.